Returns

WE STRIVE TO MAKE RETURNING AND EXCHANGING ITEMS AS QUICK AND EASY AS POSSIBLE.

RETURNING AN ITEM

We hope you will love your product as much as we do!  Should you change your mind regarding your purchase or should your item(s) not be the size or colour you require, we are very happy to offer you a refund or exchange. Should your item(s) be faulty, we will offer a full refund or exchange on your product.  Please note, ‘Bespoke’ (bespoke, made to measure or made to order) products are non-refundable unless faulty and non-exchangeable. ‘Seconds’ (stock heavily discounted due to small faults and/or old stock with differences to current stock) products are also non-refundable and non-exchangeable.

Please email us within 14 days of receiving your item(s) if you would like to return an item for a refund or exchange: [email protected]  This is so we can book the return onto our system and look out for it coming back. Please return the item(s) to us within 30 days of the date you received your order.  Please note that unfortunately we cannot refund or exchange any item(s) that have not been returned to us within the statutory 30 day period.

RETURNS ADDRESS

Please return any item(s) to the following address: The Lounging Hound (Returns), Dunrich Ltd, Crown Stores, Alexandra Road, Swadlincote, Derby DE11 9AX.

PACKAGING A RETURN

When returning an item to us, please make sure that you mark your package ‘Returns’ and include your name and contact details inside the package.  Please ensure that the items are securely packaged in appropriate packaging so that they are not damaged in transit.  Ideally your order should be returned in its original outer box and inner packaging. If this is not available, we recommend you source alternate packaging to ship your goods. Please note that a bin bag or plastic bag is not appropriate packaging and goods returned in this manner will likely be damaged during transit. Any goods damaged during transit are not the responsibility of The Lounging Hound and we will not be able to refund damaged goods.   We recommend that you use a service with tracking and/or proof of postage as you are responsible for the safe return of goods to The Lounging Hound. Unless you are returning a faulty item, the cost for returning items is borne by the customer.

RETURNS ASSISTANCE

We understand that returning items can be time consuming and complicated. If you would like assistance returning your item(s), please contact us at “[email protected]” or by phone on +44(0) 07808778020 and we will be happy to arrange a collection for you.

CONTACT US

If you have any questions, please contact us by email at [email protected] or by phone on +44(0) 07808778020.  We are always happy to help.

TELL US WHAT YOU THINK

Feedback is really important to us. It helps us improve our current products and develop new ones! And if you love something you’ve bought from us, please send us a Review….

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TALK THINGS THROUGH

It’s good to talk and here at The Lounging Hound we are always available to discuss furnishings, share fabric and sizing information or chat about the best product for your hound or home! So don’t be shy, pick up the phone.

Call us 07808778020

SHARE YOUR PHOTOS

Selfies aren’t just for humans you know. We love nothing more than to receive photos from happy customers (of the canine variety). And with your permission, we will include them in our Happy Hounds gallery. So get clicking and give your hound their very own five minutes of fame!

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