Returns & Exchanges
We strive to make returning and exchanging items as quick and easy as possible.
Returning an Item
We hope you will love your product as much as we do! Should you change your mind regarding your purchase or should your item not be the size or colour you require, we are very happy to offer you a refund or exchange. Should your item be faulty, we will offer a full refund or exchange on your product. Please note, Bespoke (made to measure or made to order) products are non-refundable unless faulty and non-exchangeable.
Please ensure you email us within 14 days of receiving your item(s) if you would like to return an item for a refund or exchange: [email protected] Please return the item(s) within another 14 days. We cannot refund or exchange an item unless you have informed us within 14 days that you wish to return, nor can we refund or exchange outside of the statutory 30 day period.
Please let us know within 14 days of receiving your order if you wish to exchange any item(s) and return the item(s) to us at our Returns Address (as per the below). Please note that Bespoke products are non-exchangeable unless faulty.
As soon as we receive the return item we will acknowledge the return by email and the exchange item will be despatched. Where an exchange item has a lower value than the return item we will refund the balance, minus any additional shipping charges that may apply.
Refunds – UK
Please notify us by email within 14 days of receiving the item at: [email protected] and return the item(s) to us at the Returns Address (below) within 30 days of receipt of your order.
Once we receive the return items we will issue the refund within 14 days.
If you are returning a faulty item(s) for a refund, we are happy to refund the (reasonable) shipping cost paid for the item(s) being returned.
Refunds – International
Please notify us by email within 14 days of receiving the item if you wish to return a product for a refund as described above. Please do not return faulty items prior to notifying us by email as we may not be able to refund all shipping costs incurred.
All our products are handmade with great attention to detail and pass through rigorous quality control prior to shipping. However, if you believe you have received a faulty item, please contact us within 14 days by email at [email protected] We will exchange or refund any faulty item(s), providing that any issues are not the result of reasonable wear and tear or inappropriate use of the product. Reasonable shipping costs will also be reimbursed at the same time. Once you have contacted us, please return the faulty item within a further 14 days of your notification. We cannot refund or exchange a faulty item outside of the statutory 30 day period.
Please return any item to the following address: Returns, The Lounging Hound, 40 Green Lane, Amersham, Buckinghamshire HP66AR
When returning an item to us, please make sure that you mark your package ‘Returns’ and include your name and contact details inside the package. Please ensure that the items are securely packaged so that they are not damaged in transit. We recommend that you use a service with tracking and/or proof of postage as you are responsible for the safe return of goods to The Lounging Hound. Unless you are returning a faulty item, the cost for returning items is borne by the customer.
If you have any questions, please contact us by email at [email protected] or by phone on +44(0) 7808 778 020. We are always happy to help.