Returns & Exchanges
We strive to make returning and exchanging items as quick and easy as possible.
Returning an item to us:
We hope you will love your product as much as we do! Should your item be faulty, we will offer a full refund or exchange on your product. Should your item not be the size or colour you require, we are also happy to offer you a refund or exchange. Please note, bespoke products are non-refundable unless faulty and non-exchangeable.
Please ensure you email us within 14 days of receiving your item(s) if you would like to return an item for a refund or exchange: [email protected] We cannot refund or exchange an item outside of 30 days.
Our returns address is:
Returns, The Lounging Hound, 40 Green Lane, Amersham, Buckinghamshire HP66AR
When returning items to us please make sure that you mark your package ‘Returns’ and include your name and contact details inside the package. Please ensure that the items are securely packaged so that they are not damaged in transit. We recommend that you use a service with tracking and/or proof of postage as you are responsible for the safe return of goods to The Lounging Hound. Unless you are returning a faulty item, the cost for returning items is borne by the customer.
Please let us know within 14 days of receiving your order if you wish to exchange any item(s) and return the item(s) to us at The Lounging Hound, 40 Green Lane, Amersham HP6 6AR. Bespoke products are non-exchangeable.
As soon as we receive the return item we will acknowledge the return by email and the exchange item will be despatched once it has been produced. Where an exchange item has a lower value than the return item we will refund the balance, minus any additional shipping charges that may apply.
Refunds – UK
If you are returning a faulty item(s) for a refund, we are happy to refund the cost paid for the item(s) being returned.
Please notify us by email within 14 days of receiving the item at: [email protected] and return the item(s) to us at the address above within 21 days of your notification.
Once we receive the return items we will issue the refund within 7 days.
Refunds – International (non UK)
Please notify us by email within 14 days of receiving the item if you wish to return a faulty product for a refund as described above. Please do not return faulty items prior to notifying us by email as we may not be able to refund shipping costs incurred.
All our products are handmade by skilled craftspeople and pass through quality control prior to shipping, however if you believe you have received a faulty item from us please let us know as soon as possible by email at [email protected] We will exchange or refund faulty items providing that any issues are not the result of reasonable wear and tear or inappropriate use of the product. Reasonable shipping costs will also be reimbursed at the same time.
Please return the faulty item within 21 days of your notification to Returns, The Lounging Hound, 40 Green Lane, Amersham, Buckinghamshire HP6 6AR.
If you have any questions please just contact us by email at [email protected] We are always happy to help.