Welcome to The Lounging Hound Terms & Conditions

Whilst every effort has been made to outline our terms & conditions clearly and simply, if you do have any questions relating to this or any section of our website, please do not hesitate to contact us by emailing [email protected]

Placing an order

We will automatically confirm your order by email, detailing the items you have purchased. Once the order has been dispatched a second email will be sent to advise you. This will indicate the completion of the contract between you and The Lounging Hound.


Once you have placed your order at the checkout, you will be redirected to the Stripe payment system to complete the payment and finalise the purchase. Please note that orders will not be dispatched until the payment has been cleared.

Discounts and Voucher Codes

From time to time, The Lounging Hound may issue Discounts and Special Offer codes. Please note that these are valid against the purchase of products only and may be withdrawn by The Lounging Hound at any time. Discount Codes and Special Offer Codes are not valid against the purchase of ‘Bespoke’ Products at any time. Discounts & Special offer codes cannot be used in conjunction with any other Discounts & Special offer codes or any other offer unless stated at the time.  The discounts cannot be applied retrospectively, therefore must be entered correctly by you at time of purchase. We reserve the right to restrict the use of voucher codes from specific items on our website.

Products sold as ‘Seconds’

Products marked as ‘Seconds’ and sold at a discounted price are sold with the understanding that these products are old stock and will be either of a different size, a different colour or made to a different standard than current full price stock. Seconds products may come with imperfections such as small fabric marks, missing threads or similar minor defects. Seconds products are heavily discounted to compensate the buyer for these differences and/or defects. Seconds products are non-returnable and non-refundable.

Pricing Errors

Although every effort is made to keep the details on our website accurate and up to date, mistakes do happen. Please note that we reserve the right to cancel & refund an order or contact you to request additional payment, should we discover a mistake with the pricing of an item.

Item not available

Whilst we make every attempt to keep the stock levels indicated on our website accurate and up to date, occasionally errors do occur. If we do not have the item available to fulfill your order, we will contact you as soon as possible to try and resolve the problem. An alternative will be offered or a full refund for the item purchased will be provided. Your order will be placed on hold until we have been able to contact you.


We may email our customers occasionally to let you know about any special offers or information about our latest products. If you would prefer not to receive such communications, please let us know.

Data Privacy

The Lounging Hound hold a small amount of data about our customers on file, in particular relating to the orders you have placed. If you would like more information about the data that we hold, please feel free to get in touch, and if necessary we are happy to remove your details from our database should you request. Please refer to our privacy policy for full details.

Returns Policy

For our full returns policy, please refer to ‘Delivery & Returns’ section of this website.

Delivery Charges

For our full returns policy, please refer to ‘Delivery & Returns’ section of this website.


If you are in any way dissatisfied with the service or goods provided by The Lounging Hound, please be sure to contact us as soon as possible and we will do all we reasonably can in order to try and resolve the complaint.


All contents of this website including images and text belong to or are licensed to The Lounging Hound and are protected by copyright laws and all such rights are reserved. No part of this site may be copied, or reproduced without prior permission.

Limitation of Liability

The Lounging Hound will accept no liability for any loss, injury or damage caused as a result of any item purchased from us or through use of this website.

Legal Aspects

Your statutory rights covered by the consumer protection law are not affected by anything outlined above. Any contract for your purchase of goods and services from The Lounging Hound, is governed by the Law of England and Wales, and you agree that such contract will be subject to the non exclusive jurisdiction of the England and Wales courts.